Do you want to meet with a dietitian?

As a courtesy, Alo Nutrition will submit claims to your insurance company as in-network providers.  If we are out-of-network, we will not submit claims but can provide a superbill upon request.

Alo Nutrition does not verify benefits and eligibility.  It is the responsibility of the client to contact the insurance company to learn about their benefits & eligibility for nutrition counseling.  Please use our nutrition benefits script when talking with your insurance provider. Please note that quoted benefits & eligibility are not a guarantee of payment.

Claims will be submitted after services have been rendered.  Insurance has 45 days to review and process claims before Alo Nutrition is notified of the outcome.  Once the claim is processed and we receive details through the insurance portal, we will charge the credit card on file for any copay, coinsurance or deductible indicated as patient responsibility. 

If your claim has been denied we will resubmit the claim once on your behalf and notify you that the claim has been resubmitted. If the claim is denied a second time, we will notify you of the denial and charge the credit card on file for the appointment at the self-pay rate in the billing agreement.  Once a claim has been denied a second time all future sessions will be self-pay.  If claims are denied and/or indicate we are out-of-network, we cannot appeal and you will be charged the self-pay rate in the billing agreement and all future appointments will be self-pay.

Alternatively, if you would like us to continue to appeal your claim for a second (or more) times, there will be a service fee of $50 for each additional appeal you would like us to submit.  Additional appeals do not guarantee we will be able to overturn the denial and you may ultimately still be responsible for the full cost of the appointment.

If your plan requests a letter of medical necessity, we will submit the information required by the plan.  Please note that a letter of medical necessity is not a guarantee of payment.   

Currently, many insurance companies recognize telehealth as a reimbursable location for nutrition services.  However, if there is a reversal in telehealth benefits, we will notify you and all appointments will be self-pay per the billing agreement.  

Insurance is complex!  If you are interested in learning more, we highly recommend checking out the Project Heal Insurance Hub.